Customer centricity: a bet, a belief, or a necessity?
Adapted and translated from my original HBR article What is “customer centricity”? Is it a new managerial trend, just like agility or happiness at work?
CX Innovation & Behavioral insights
CX Innovation & Behavioral insights
Adapted and translated from my original HBR article What is “customer centricity”? Is it a new managerial trend, just like agility or happiness at work?