Customer experience: don’t lose sight of the forest for the trees!
Watch KPI’s overload …. The concept of “customer experience” was born at the end of the 90s with the book by Pine and Gilmore “the
CX Innovation & Behavioral insights
CX Innovation & Behavioral insights
Watch KPI’s overload …. The concept of “customer experience” was born at the end of the 90s with the book by Pine and Gilmore “the